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United Airlines Facing Congress Over Poor Service

NPR

The CEO of United Airlines is in the hot seat on Capitol Hill this morning, answering what are sure to be pointed questions from members of Congress about last month’s incident in which a United passenger was dragged off a plane.

Executives from other airlines will be there, too, as Congress examines customer service problems across the commercial aviation industry and considers legislation to better protect airline passengers.

United CEO Oscar Munoz is appearing before the House Transportation Committee, along with the airline’s president Scott Kirby, to try to explain why the airline needed to bump passengers from a Louisville, Ky.,-bound flight from Chicago after they’d already been seated, and why United called on O’Hare airport security officers to remove the passenger who refused to give up his seat.

Cell phone video shows the officers violently pulling 69-year old Dr. David Dao of Kentucky out of his seat and then dragging him up the aisle and off the plane.

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Featured image: By Solitude [CC BY-SA 3.0], via Wikimedia Commons

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